The brand Ukel and the website www.ukel.co are owned and operated by Ukel Corporation Private Limited (“our,” “us,” “we,” or the “Company”), having its registered office at [Insert Address]. Ukel facilitates the purchase, servicing, and support of computer hardware, as well as Web3-based functionalities, through our website and platform.

This Privacy Policy pertains to www.ukel.co, detailing how we collect, store, process, and protect user information. This Privacy Policy applies to all users (“You” or “Your”) of the Website. By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

This Privacy Policy forms an integral part of the Terms & Conditions of the Website.

Information We Collect

1. Contact Information

We may collect the following contact details:

• Your name, email address, mobile number, phone number, street address, city, state, pin code, country, and IP address.
• Payment information, such as credit card details or other payment methods, when necessary.
• KYC documents, as and when required for verification or compliance purposes.

2. Information You Post

We collect any information you post on our website or on Ukel's official social media pages and third-party platforms related to Ukel.

3. Demographic Information

We may collect demographic data related to:

• Your preferences regarding computer hardware, repair services, or Web3-based functionalities.
• Products or services you have browsed, shortlisted, or availed.
• Any additional demographic details you provide during the use of our Platform or through surveys.

4. Other Information

When You use our website, we may collect technical and analytical data, including:

• Device information (such as your mobile device type and operating system version).
• IP address and browser details.
• Website activity, such as referring website, time spent on our website, pages accessed, and the website you visit after leaving Ukel.
• Credit information, if applicable, through credit agencies or third-party vendors for transactions requiring financial verification.

 

How We Collect Information

1. Direct Collection from You

We collect information directly from You when:

• You sign up or create an account on our website.
• You purchase a product, subscribe to a plan, or request a service.
• You post a comment, submit feedback, or interact with Ukel’s customer support.
• You request a callback, send inquiries via phone or email, or participate in surveys.

2. Passive Collection Through Online Tracking

We use tracking technologies to collect certain information about Your interaction with our website, including:

• Google Analytics, Google Webmaster tools, browser cookies, and web beacons to analyse site usage and improve Your experience.
• Tracking Your IP address, device details, browsing activity, and interactions with different sections of our Website.

3. Collection from Third Parties

We may receive information about You from third-party sources, including:

• Social media platforms if You use integrated login or engagement features (e.g., Facebook, Google, or Twitter).
• These third-party platforms may provide us details such as Your name and email address, depending on Your privacy settings.

How Your Personal Information is Used

1. To Contact You

We may use Your personal information to:

• Confirm service bookings, product purchases, or subscription plan enrolments.
• Send important updates regarding Your Ukel account or transactions.
• Notify You about promotional offers, discounts, or exclusive deals.

2. To Respond to Your Requests

• If You contact us with queries or concerns, we will use Your information to provide appropriate responses and support.
• We may also use Your data to assist with any technical issues, service requests, or account-related concerns.

3. To Enhance Our Products & Services

• We analyse Your information to customize Your experience on our website.
• This may include displaying personalized content, recommendations, and offers based on Your interactions with our Platform.

4. To Analyse Customer Trends & Improve Services

• We may combine information collected from You with third-party insights to understand customer preferences and site usage trends.
• This helps us enhance our product offerings, service quality, and overall user experience.

5. For Marketing & Promotional Activities

• We may send You updates about new features, services, and special promotions that may interest You.
• These communications may include emails, SMS, WhatsApp messages, or app notifications.
• You may opt out of marketing communications at any time through Your account settings or by contacting support@ukel.co.

6. For Transactional Communications

• We may send You service confirmations, invoices, and updates regarding hardware purchases, repair requests, or subscription plans.
• If You have availed any Web3-based functionalities, we may notify You about wallet transactions, smart contract interactions, or crypto-related activities.

7. Compliance with Legal Obligations

• We may use or disclose Your information to comply with legal requirements, enforce our terms and conditions, or respond to requests from regulatory authorities or law enforcement agencies.

8. International Data Processing & Your Consent

• By using the Ukel Website, you expressly consent to the collection, storage, and processing of Your personal information as described in this Privacy Policy.
• Your information may be transferred, processed, and stored outside Your country of residence, subject to applicable laws.

Sharing of Information with Third Parties

1. Disclosure to Third-Party Service Providers

We may share Your personal information, including Your name, address, contact details, email, and any other necessary data, with:

• Partnered brands, subsidiaries, or associate entities affiliated with Ukel.
• Third-party vendors, consultants, and service providers engaged by Ukel for delivering services on the Platform.
• Payment gateways, logistics providers, and cloud storage services that assist in order processing and secure data management.
• Marketing, advertising, and analytics partners to enhance user experience, improve our services, and promote relevant offerings.
• Audit and compliance agencies to ensure adherence to legal and security requirements.

All such third parties are bound by contractual obligations to maintain the confidentiality of Your personal information and use it solely for the purposes stated above.

2. Legal Compliance and Protection

We may disclose Your information if required to:

• Comply with legal requirements, court orders, or regulatory directives.
• Respond to law enforcement, government agencies, or investigative authorities.
• Detect, prevent, or address fraud, security breaches, or unlawful activities related to the Platform.
• Protect the rights, safety, and integrity of Ukel, our users, and the public.

3. Other Circumstances

• If we intend to share Your information for any purpose not outlined above, we will seek Your explicit consent before doing so.

4. International Data Processing & Your Consent

By using the Ukel Platform, you expressly consent to the collection, storage, processing, and transfer of Your data, including across international borders, in compliance with applicable data protection laws.

Access to and Updating Your Information

At Ukel, we prioritize the accuracy and completeness of Your information. We encourage You to review and update Your details regularly to ensure they remain current and accurate.

If there are any changes or discrepancies in the information You have provided, you can update or modify Your details through Your Ukel account settings on the Platform.

For any assistance regarding corrections, updates, or access to Your information, you may contact support@ukel.co.

Use of Third-Party Service Providers

At Ukel, we engage third-party service providers to assist in delivering various services on our behalf. This may require sharing Your information with them to ensure seamless operations.

For instance, we may rely on third-party providers to:

• Fulfil service requests and process transactions.
• Respond to customer inquiries and provide support.
• Send emails and notifications on our behalf.
• Analyse data to improve our services and enhance user experience.
• Collect, store, and/or process Your information securely.

All third-party service providers we work with are contractually obligated to implement data protection measures that align with or exceed those outlined in our "Data Security Measures" section.

Data Security Measures

At Ukel, we implement technical, administrative, and physical security measures to safeguard Your information. Our security framework aligns with International Standard IS/ISO/IEC 27001, which outlines best practices for Information Security Management Systems. However, it is important to note that no website, internet transmission, computer system, or wireless connection is entirely secure.

Additionally, we take reasonable steps to ensure that personal information is retained only as long as necessary for the purposes for which it was collected or as required by applicable laws or contractual obligations.

Links to Third-Party Websites

Our website and content may include links to third-party websites, digital platforms, or external services that Ukel has no control over. We do not share Your personal information with these third parties unless explicitly stated. However, we are not responsible for their privacy policies, security practices, or the accuracy of their content. We strongly recommend reviewing the privacy policies of any third-party websites before engaging with them.

Email/SMS Opt-Out & Account Deletion

• Opting Out of Marketing Communications:
  You can opt out of receiving promotional emails and SMS from Ukel by unsubscribing from our marketing lists or emailing us at support@ukel.co. Please allow up to 10 business days for us to process Your request. However, even if You opt out of marketing messages, you may still receive transactional notifications regarding Your service requests or purchases.
• Account Deletion:
  If You wish to delete Your Ukel account, you can request account deletion by contacting us at support@ukel.co.

 

Third-Party Site Usage

If You click on any links to third-party websites, you may be directed to websites that Ukel does not control. This Privacy Policy does not apply to the privacy practices of such external websites. We strongly recommend that You review the privacy policies of these websites carefully before engaging with them. Ukel is not responsible for any data collection, usage, or security measures practiced by third-party websites.

Grievance Redressal

If You have any questions, concerns, or grievances regarding this Privacy Policy or how Ukel handles personal information, you may contact us at:

📧 Email: support@ukel.co

Updates to This Policy

This Privacy Policy was last updated on [insert date]. From time to time, we may update our privacy practices. If there are any material changes, we will notify You as required by law. We also recommend that You periodically review this Privacy Policy on our website to stay informed about how we protect Your data.

Governing Law

By accessing and using Ukel's website, you agree that any disputes concerning privacy or data protection will be governed by the laws of India and subject to the jurisdiction of Indian courts.