At Ukel, we strive to provide exceptional services and customer satisfaction. However, if you are not satisfied with our services or products, you may be eligible for a refund as per the terms outlined below.

1. Eligibility for Refund

A refund may be considered in the following cases:

• Service Not Delivered: If Ukel fails to provide the service you paid for due to unforeseen circumstances.
• Service Malfunction: If the service provided is defective, non-functional, or not as described.
• Duplicate Payment: If you have been charged twice for the same service due to a system error.
• Subscription Cancellation: If you cancel a subscription plan before service activation, a partial refund may be issued based on the usage period.

2. Refund Request Process

To initiate a refund request, follow these steps:

1. Contact Us: Email us at refund@ukel.co with your order ID, reason for refund, and any supporting evidence (e.g., screenshots, service issues, payment proof).
2. Verification: Our support team will review your request and verify eligibility within 5-7 business days.
3. Approval/Denial: Once processed, we will notify you via email or on website about the approval or denial of your refund.

3. Refund Timeline & Mode

• Approved refunds will be processed within 7-14 business days from the date of approval.
• The refund will be issued through the original payment method used during the transaction.
• If the original payment method is unavailable, alternate refund methods (e.g. credits or bank transfer) may be offered.

4. Non-Refundable Cases

Refunds will not be provided in the following scenarios:

• Services have been fully utilized and delivered as per agreement.
• Change of mind after availing of a service.
• Subscription plan cancellations after service activation.
• Failure to provide necessary access, documentation, or technical requirements for service completion.
• Any fraudulent or abusive refund requests.

5. Cancellation Policy

• Users may cancel their subscription plans at any time. However, refunds will be provided only as per the eligibility criteria stated above.
• If you wish to discontinue a service, you must inform us at least 48 hours before the next billing cycle to avoid automatic renewals.

6. Contact for Refunds

For any refund-related queries, please contact us:

📧 Email: refund@ukel.co
📞 Phone: +91-76006-82109
🌐 Website: www.ukel.co

Ukel reserves the right to update or modify this refund policy at any time without prior notice. Please review this policy periodically for any changes.