Refund Policy

At Ukel, we strive to provide exceptional services and customer satisfaction. However, if you are not satisfied with our services or products, you may be eligible for a refund as per the terms outlined below.

1. Eligibility for Refund

A refund may be considered in the following cases:

• Service Not Delivered: If Ukel fails to provide the service you paid for due to unforeseen circumstances.
• Service Malfunction: If the service provided is defective, non-functional, or not as described.
• Duplicate Payment: If you have been charged twice for the same service due to a system error.
• Subscription Cancellation: If you cancel a subscription plan before service activation, a partial refund may be issued based on the usage period.

2. Refund Request Process

To initiate a refund request, follow these steps:

1. Contact Us: Email us at [email protected] with your order ID, reason for refund, and any supporting evidence.
2. Verification: Our support team will review your request and verify eligibility within 5-7 business days.
3. Approval/Denial: Once processed, we will notify you via email or on website.

3. Refund Timeline & Mode

• Approved refunds will be processed within 7-14 business days.
• The refund will be issued through the original payment method.
• If unavailable, alternate refund methods may be offered.

4. Non-Refundable Cases

• Services fully utilized and delivered.
• Change of mind after service usage.
• Subscription cancellations after activation.
• Failure to provide required access or documentation.
• Fraudulent or abusive requests.

5. Cancellation Policy

• Subscriptions may be cancelled anytime.
• Notify at least 48 hours before next billing cycle.

6. Contact for Refunds

• Email: [email protected]
• Phone: +91-76006-82109
• Website: www.ukel.co